Frequently Asked Questions

General

Where are you located?

The Custom Bites is a private studio bakery run by cookie artist, Twinklyn, located in Singapore, 12 Lorong Bakar Batu.

At this point, all studio visits and pickups are by appointment only. Delivery is available islandwide in Singapore.

What are your operating hours?

Our studio bakery operates on Weekdays and Saturdays. All studio visits and pickups are strictly by appointment only.

Monday to Friday: 12pm – 6pm
Saturday: 12pm – 3pm

We are closed on Sundays, Public Holidays, Eve of Christmas, Eve of New Year & Eve of Chinese New Year.

How may I contact you?

You may email us at hello@thecustombites.com or drop us a text/whatsapp at +65 8488 4013.

If you’re already on our website, you may make use of the Contact Form (on the ‘Contact’ page) for quick questions and inquiries.
Simply fill out the form and we will get back to you as soon as we can.

Our Cookies

Naked Cookies

Naked Cookies are deliciously guilt-free cookies without any fancy decorations, refined sweeteners, artificial flavourings and preservatives on them. These cookies are perfect for tea time snacks, to share at friends & family gatherings, or really just to munch on anytime anywhere. 

We are pleased to offer a fine selection of different flavours ranging from all-time favourites ‘Naked Dark Cocoa Peppermint Cookies‘ & ‘Naked Earl Grey Lavender Cookies‘, to modern cookie flavour combinations ‘Naked Peanut Butter Manuka Cookies‘ & ‘Naked Caramel Macchiato Cookies‘, just to name a few. We try our best whenever possible to use natural ingredients for our Naked Cookies. This means that they’re not only less sweet and healthier, you’ll also get to enjoy the natural flavour in each bite.

Drooling? Get your pack of Naked Cookies –> here

Decorated Cookies

Decorated Cookies, also known as Happy Cookies, are perfectly decorated sugar cookies for celebrations, festivals, occasions, events and for gifting. They are designed and categorized according to themes ‘Valentine’s Day’, ‘Wedding/Bridal’, ‘Appreciation’, ‘Baby Shower’, ‘Birthday’, ‘Christmas’ and ‘Just for Fun’, so there’ll always be a suitable cookie set for every occasion!

Perfect for gifting, these Decorated Cookies are packaged in our signature kraft gift box, which comes with a little window to display the beautiful cookies in the box, and tied with a twine ribbon for a nice finishing touch.  

Specially hand-designed from scratch by our professional in-house cookie artists, we are always happy to be on a cookie adventure to constantly bring you more cookie designs. 

Surprise someone with a box of beautifully designed Decorated Cookies –> here

Charity Cookies

Charity Cookies, as the name suggests, is giving back to society through the sale of cookies. Every month, we select one of our best-selling decorated cookie designs to be featured as TCB Monthly Charity Cookies. The Custom Bites pledges to donate all proceeds made from the sale of TCB Monthly Charity Cookies to the Singapore Children’s Society. Donations will be accumulated and duly made on the last day of every month.

Just like Themed Cookies, these Charity Cookies will also be packaged in our signature kraft gift box, which comes with a little window to display the beautiful cookies in the box, and tied with a twine ribbon for a nice finishing touch.  

!! NOTE: Please be sure to place your order through the Charity Cookies page to qualify. Thank you! 

Let’s play a part in making a difference, one cookie at a time –> here

What's in your cookies?

All our sugar cookies are freshly baked in-house at our studio bakery. We pride ourselves in using only the freshest ingredients of top quality. Here’s a breakdown of what’s in our cookies!

Naked Cookies 
Ingredients: Butter, Unrefined Brown Sugar, Honey, Eggs, Wheat Flour, Salt

Flavours: 61% Valrhora Dark Cocoa, Pure Peppermint Essense, Earl Grey Tea Leaves, English Rose Petals, Lavender Buds, Cinnamon Sticks, Raw Ginger Powder, Nutmeg, Cloves, Caramel, Espresso Beans, Activated Bamboo Charcoal Powder, Japanese Matcha Powder, Japanese Hojicha Powder, Organic Peanut Butter, Manuka Honey, Pistachio, Fruits

Decorated Cookies / Charity Cookies
Base Flavour: Vanilla 
Ingredients: Butter, Sugar, Eggs, Flour, Vanilla Extract, Meringue Powder, Fondant

Decorations (where applicable): Sprinkles, Edible Gold/Silver Foil Leaf, Edible Glitter, Edible Paint, Glitter Sugar, Edible Flower Petals, Food Gel Colour, Gumpaste 

Other Flavours: Unsweetened Dark Cocoa, Flower Buds, Almond Flavouring, Lemon Flavouring

Please note that all our food products and desserts may contain traces of dairy, nuts or other allergens. 

Our cookies are baked in a private studio bakery. We adhere strictly to the food preparation practices and guidelines set by the Singapore Food Agency (previously NEA).

Are your cookies and desserts halal?

The Custom Bites Pte. Ltd. is not a halal certified bakery. However, all cookies, desserts and food products are baked using halal friendly ingredients. Our food and desserts do not contain any pork, lard or alcohol.

How are the cookies packaged?

Naked Cookies 
Naked Cookies will be packaged in a eco-friendly premium kraft pouch with a window. The cookie kraft pouch comes with a resealable top for ease of opening, closure & storage.  

Decorated Cookies / Charity Cookies
All cookies will be individually packaged in high-quality clear cello bags and heat sealed for freshness. Every set of cookies will be placed in our signature kraft gift box with window and tied with a twine ribbon. 

Custom packaging (individual boxes, coloured ribbons, metallic twist ties, personalised tags) is available upon request. Please contact us at hello@thecustombites.com for a quotation. 

How long do the cookies last?

Your cookies stay fresh for a maximum of 3 weeks from the date we deliver them in their resealable kraft pouches (naked cookies) or pre-sealed cellophane bags (decorated cookies/charity cookies). 

✩TIP✩ Keep your cookies away from any potential moisture source such as in an air-tight container or a glass jar. 

Should I refrigerate my cookies?

Please do not put your cookies in the refrigerator as condensation would ruin the icing/fondant on the cookies. Leave your cookies in a cool, dry place at room temperature, away from direct sunlight. Remove your decorated cookies (decorated cookies/charity cookies) from their pre-sealed cellophane bags only just before serving. For naked cookies, be sure to reseal the pouch tightly to maintain its freshness. 

Ordering

How can I place an order?

Ordering customised cookies online from The Custom Bites is simple!

Step 1: Select your preferred Cookie Deisgn
Step 2: Fill out the Custom Order Form accordingly
Step 3: Click ‘Add To Cart’ and Check-out
Step 4: Make your Payment!

✩TIP✩ Remember to scroll to the bottom of the product page for important information on your cookie!

If you have any special requests on your order, do pen it in the message box of the Custom Order Form. We will get back to you as soon as we have received your order. Alternatively, please feel free to email us at hello@thecustombites.com if you have any questions.

How far in advance should I place my order?

Naked Cookies 
Please place your order at least three – fourteen days in advance depending on the quantity required. 

3 days for <2kg worth of naked cookies (20 pkts of 100g cookies/ 10pkts of 200g cookies) 
7 days for <5kg worth of naked cookies (50pkts of 100g cookies/ 25pkts of 200g cookies)
14 days for >5kg worth of naked cookies. 

Decorated Cookies / Charity Cookies
We recommend that you place your order at least one – three weeks in advance depending on the design and quantity required. Of course, more time is always preferred, so when possible do place your order as early as you can 🙂

As each cookie is unique and requires different lengths of preparation + bake + design time, we’d usually communicate the stipulated Production Time at the ‘Product Description’ of each cookie. Simply click on your preferred cookie design and scroll down for more information.

Rush orders made less that one week in advance is subject to additional charges, subject to availability. A minimum of 3 days is still required. For last minute rush orders less than a week from the required date, please email us at hello@thecustombites.com or contact us +65 8488 4013.

Can I order cookies for same day pickup?

All our cookies are freshly baked to order. Therefore, we only accept advance preorders for now.

We recommend that you place your order at least 3 – 14 days (naked cookies) or 1 – 3 weeks (decorated cookies) in advance depending on the design and quantity required. Please feel free to contact us at hello@thecustombites.com should you have any questions.

I need cookies urgently! Can I place a last minute order?

We understand that cookies emergencies do happen. If your order is urgent, we can try our very best to accommodate. Email us at hello@thecustombites.com or call us at +65 8488 4013 to inquire. 

I would like to further customise my cookies, what should I do?

Decorated Cookies only
Each and every cookie is specially designed with specific customisation qualities. If you’d like to further customise your cookies on top of the customisation options we have offered for each cookie design, please drop us an email at hello@thecustombites.com for a custom quotation.

We will try our best to accommodate your request, subject to feasibility.

Can I design and fully customise my cookies from scratch?

Fully Customised Cookies Pre-Orders is now closed. Stay tuned for the next opening of pre-order for fully customised cookies from scratch!

Do you offer bulk / wholesale prices?

Yes, of course! We appreciate it when our customers trust their cookies and desserts with us. The Custom Bites is happy to offer exclusive discounts for bulk Decorated Cookies orders of 50 (hand-piped / hand-painted designs) or 100 pieces (fondant / embossed designs). Bulk discount for Naked Cookies is available for >10kg worth of cookies (100 pkts of 100g naked cookies / 50 pkts of 200g nakes cookies) or more. 

✩TIP✩ Please note that the bulk order discount is not automatically calculated when ordered using our online order form. Do contact us directly for a bulk order quotation. 

Is cookie tasting available?

Apologies, but we are not a walk-in café. All our cookies and desserts are freshly baked only upon confirmation with full payment made. If you’d like a taste of our cookies, you may consider getting a small pack of Naked Cookies available in 9 signature flavours. 

Delivery / Self-Collection

Where should I pickup my cookies for self-collection?

We offer a few locations for complimentary self-collection of your cookies. 

TCB Studio Bakery (12 Lorong Bakar Batu) / Potong Pasir MRT Station (NE Purple Line) / Serangoon MRT Station (CC Yellow Line)

Self-collection is by appointment only. We will confirm the status of your stated required pickup date & time upon confirmation of your order when full payment has been made.   

Do you deliver your cookies?

Yes, we do! We deliver cookies from Mondays to Saturdays at three specific time-slots:

12pm to 3pm / 3pm to 6pm / 6pm to 8pm

A standard delivery fee of $25 is applicable for all overs below $100 nett spent, excluding Sentosa, Marina Bay Sands, Jurong Island, Tues, Changi and CBD. For the locations mentioned, an additional $15 surcharge is applicable.

We do not deliver on Sundays, Public Holidays, Eve of Christmas, Eve of New Year & Eve of Chinese New Year.

How do I qualify for free delivery?

We are pleased to offer free delivery islandwide* if you spend $100 nett or more at The Custom Bites.

*This excludes Sentosa, Marina Bay Sands, Jurong Island, Tues, Changi and CBD. A minimal discounted delivery fee of $15 is applicable for the mentioned locations if you spend $100 nett and above with us.

Can I send my order as a gift?

Definitely! Just be sure to state that the item is a gift in the message box of the Custom Order Form of your chosen cookies. When checking out, remember to key in the recipient’s name and address for shipping details. 

Do you ship your cookies out of Singapore?

Currently, we are not able to ship our cookies overseas, but be sure to check back! As our business grows, we may be able to offer overseas shipping in the future.

Payment

Product Pricing

The prices listed on our website are in Singapore Dollars (SGD). We work closely with our partners to keep our prices low and reasonable for our customers to enjoy cookies at any time of the year, no matter the festival or occasion. 

At The Custom Bites, we aim to be as transparent and clear with our pricing as possible so you know exactly what you’re paying for. Rest assured that there will be no nasty hidden costs, plus we do not charge GST.

Payment Terms

We accept payment via Internet Banking / ATM Transfer / PayLah! / PayNow / PayPal / Visa / Mastercard / AMEX. Kindly note that only orders made online and paid in full are confirmed. We do not accept partial payment, or instalments.

Internet Banking / ATM Transfers

Please make your payment directly to DBS Current Account 072-006262-0 within 24 hours from order submission. Please notify us of payment via email hello@thecustombites.com after and use your Order # as the payment reference. Your order will not be processed until we have received your payment.

PayLah! / PayNow

Please make your payment directly to mobile number 8488 4013 within 12 hours from order submission. Please notify us of payment via email hello@thecustombites.com after and use your Order # as the payment reference. Your order will not be processed until we have received your payment.

PayPal / Visa / Mastercard / Amex

If you wish to pay with your credit card or PayPal account, please select PayPal as your payment method.

If you do not have a PayPal account, simply select ‘Pay with my credit or debit card’ and key in the relevant information. If you have a PayPal account, you may log in to PayPal to make your payment.

Kindly note that there will be a 7% admin fee for all payments made under PayPal / Visa / Mastercard / Amex / Other Credit or Debit Cards you pay with via the PayPal method. Your order will not be processed until we have received your payment.

Confirmation of Order

Once you’ve filled out the Custom Order Form of your selected dessert, click ‘Add To Cart’ to submit and proceed to Checkout. You will then come to a page that says ‘Order Complete’ along with a summary of your Order Details. Proceed to make the Payment and once we have received your payment, a Confirmation Email will be sent to your email address.

Should there be any changes or additional charges, we will be in touch with you either via email or your mobile.

Changes / Cancellations / Refunds

Last Minute Changes

After your order has been confirmed, no changes shall be made for product design or customisation. Please ensure that, where applicable, the spelling/words/numbers you choose to customise on your cookies are accurate.

In the event that you absolutely need to make a last minute change, please contact us directly via email at hello@thecustombites.com or call us at +65 8488 4013. This may be subject to timing, feasibility and subject to extra charges. 

Cancellations / Refunds

We regret to inform you that we do not accept cancellations or provide refunds after your order has been confirmed. Should you have any questions, please contact us directly via email at hello@thecustombites.com. Any exceptions will be considered on a case-by-case basis, subject to our discretion.

Disclaimer

The Custom Bites Pte. Ltd. takes pride in the quality and taste of each and every dessert we create. All our desserts are handmade in our private studio bakery. We strive to create beautiful, special and delicious customised cookies and desserts for all occasions.  

The Custom Bites Pte. Ltd. pledges to adhere strictly to the food preparation practices and guidelines set by the Singapore Food Agency (previously NEA).

The Custom Bites Pte. Ltd. reserves the right to substitute or change any listed terms and conditions, with or without prior notice.

The Custom Bites Pte. Ltd. reserves the right to make admendments to the pricing, listings, suppliers without notice to cater to operational or logistic requirements.

The Custom Bites Pte. Ltd. reserves the right to substitute, change, accept or reject any orders, customisation, designs, ingredients, decorations and all things related.

Each decorated cookie/dessert is decorated with food colourings manually mixed by hand. These colours may not always be 100% of the same shade and may be subject to slight variations due to weather, humidity and manual mixing. 

Actual product colours may be subjected to slight variations from the web due to possible discrepancy in photo or screen resolution.

The Custom Bites Pte. Ltd. reserves the right to use our professional and creative judgement to make various adjustments and substitutions wherever we deem necessary.

The Custom Bites Pte. Ltd. shall not be held liable for any adverse effects arising from consumption of our products.

The Custom Bites Pte. Ltd. shall not be held liable for the breakage/spoilage of cookies or desserts after they have been delivered in good condition.

The Custom Bites Pte. Ltd. reserves the right to accept or reject last-minute changes or cancellations to any confirmed order.

If you have any questions or concerns, please feel free to contact us at hello@thecustombites.com.